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At RailTerm, our dedicated staff is our greatest asset. We attract the best in the field to ensure safe and efficient services for our clients.
Job postings
IT Support Technician, Dorval, QC
IT Support Technician, Dorval, QC
RailTerm is a diversified, safety oriented, rail services contractor with operations throughout North America. We provide custom service solutions to rail operators who wish to outsource mission-critical activities.
This opportunity is for you if…
…you enjoy work that solicits your troubleshooting skills, always strive to satisfy your clients and thrive in dynamic and changing environments…
What’s in it for you?
- The opportunity to support railway safety critical operations;
- A competitive salary;
- An incentive compensation program;
- Generous group Insurance coverage;
- A retirement plan with employer contribution.
Key Responsibilities and Functions
The IT Support Technician offers first and second level support (hardware and software) of Railterm IT services to all users on-site and remotely. He/she is responsible for the tracking of incidents and the follow-up of user requests. He also delivers basic training to end users, monitors servers, services and the network infrastructure and takes necessary actions to resolve issues. Here is a list of key responsibilities of the position holder:
- Provide first and second level support (hardware and software) for all Railterm IT services to all users on-site and remotely;
- Own incidents and requests until resolution;
- Identify, research, troubleshoot and resolve technical issues;
- Monitor all of Railterm IT infrastructure, servers and services and ensure alerts are addressed and resolved;
- Document Railterm IT systems and procedures;
- Setup and configuration of workstations for new employees (onboarding);
- Respond to customer requests via telephone calls, emails and ticket system requests;
- Offer a high level of customer service for users with varying degrees of technical proficiency;
- Follow up with customers to ensure satisfaction;
- Report to management on recurring monitoring alerts
Required Skills and Qualifications
- College diploma in information technology, or equivalent experience
- 1-3 years of experience in IT support functions;
- Bilingualism in English and French (oral and written);
- Excellent knowledge of Windows 10 and Office 365;
- Expertise in PC and laptop support and latest hardware news;
- Functional knowledge of Windows Server, Linux, Networking (TCP/IP, OSI), Active Director/Azure AD;
- Demonstrated customer service skills;
- Excellent communication skills (oral and written);
- Good interpersonal skills (calm, tact, diplomacy);
- Autonomy, flexibility and initiative;
- Ability to simplify technical information for users;
- Ability to work under pressure;
- MCSA or MCP certification is an asset.
If you believe you have what it takes to take on this challenge, do not hesitate to apply. Note that only candidates selected for interview will be contacted.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, RailTerm will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. Please inform the recruiter of the nature of any accommodation(s) that you may require.
S&C Analyst, Oakville, ON
S&C Analyst, Oakville, ON
RailTerm is a diversified, safety oriented, rail services contractor with operations throughout North America. We provide custom service solutions to rail operators who wish to outsource mission-critical activities.
This opportunity is for you if…
…you are passionate about railway signalling and communications, thrive at problem solving and enjoy contributing your expertise to assist others…
What’s in it for you?
- Industry leading base salary and benefits;
- You will be working at a newly built, state-of-the-art transit control centre;
- Play a key role in the safe and reliable operation of a world class public transit system;
- Continuous opportunities to train on new technologies used in signalling and rail traffic control;
- An incentive compensation program;
- Monthly public transit pass;
- A full-time and permanent opportunity.
The Opportunity
The S&C Analyst is responsible for providing advice and guidance in terms of railway signalling and communications and performing back office tasks associated rail traffic control systems and trackside assets, communications and related infrastructure. The position-holder works in close collaboration with the field staff in the troubleshooting of problems. This position is based in Oakville with occasional travelling in the GTHA using a company vehicle.
Sample responsibilities:
- Provide remote support to S&C field maintenance personnel by providing first-hand expertise or using electronic test equipment or computer software;
- Perform routine rail traffic control and signal system performance monitoring;
- Perform diagnostic health checks, monitor alarms and perform field incident investigations;
- Monitor and perform alarm checks of the internal system, including performance observations;
- Analyse overall system health status and document/log observations on a daily basis;
- Work and troubleshoot with telecommunications providers on circuits and cloud connectivity;
- Assist telecommunications providers with the implementation of new circuits and hardware;
- Support root cause analysis and investigation on incidents;
- Provide guidance to other team members in the control centre;
- Implement the best possible action plan of response during unplanned emergency operations;
- Support field staff for testing and commissioning;
- Support third party providers (i.e. utilities, municipalities, emergency medical services, etc.) during outages or emergency operations.
Required Skills and Qualifications
Essential
- 5 years of relevant S&C experience in a CTC environment, including microprocessor based interlocking systems;
- Demonstrated knowledge and experience of track, switches and crossings;
- Completion of an approved Railway Signal Maintenance training program or equivalent;
- Strong communications skills; ability to sustain technical conversations by phone with field maintenance employees;
- Valid driver’s license (G).
Preferred/Assets
- College or university diploma in the field of Electronics/Communications/Electrical Engineering;
- Thorough knowledge and understanding of railway SCADA systems and IP-based network systems.
If you believe you have what it takes to take on this challenge, click here to apply. Note that only candidates selected for interview will be contacted.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, RailTerm will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. Please inform the recruiter of the nature of any accommodation(s) that you may require.
Software Project Manager, Systems, Mississauga, ON
Software Project Manager, Systems, Mississauga, ON
RailTerm is a diversified, safety oriented, rail services contractor with operations throughout North America. We provide custom service solutions to railway operators who wish to outsource mission-critical activities.
What’s in it for you?
- The opportunity to support railway safety critical operations;
- Flexible work arrangements (reduced work-cycle, flexible hours and possibility to work from home);
- A full-time and permanent opportunity;
- A competitive base salary;
- An incentive compensation program;
- Generous group insurance coverage;
- A retirement plan with employer contribution.
The Opportunity
RailTerm Systems is an agile group of experienced railway professionals dedicated to delivering stimulating projects. Members of our team enjoy the constant opportunity to learn in flexible and fast paced customer focused environment.
The Software Project Manager is responsible for project and documentation management while interfacing with clients on complex and technical railway projects. This role involves handing multiple projects simultaneously and taking them from initial concept to the final delivery stages. This position is based in Mississauga with occasional travelling to the United States.
Key Responsibilities and Functions
- Act as the primary point of contact and interface with the customer from the beginning until completion of complex/technical projects;
- Take the lead and coordinate activities to ensure that the project is executed in accordance to the schedules, budgets, designs;
- Take ownership in terms of problems and issues raised by client, addressing them to the appropriate resource internally and ensuring that actions taken are documented accordingly;
- Negotiate with clients when claims or contract variations arise;
- Participate actively in meetings with clients to assess and understand documentation requirements (technical and non-technical);
- Liaise with the internal technical/design resources in order to obtain reporting as per customer requirements and in the proper format;
- Organize and conduct meetings with internal stakeholders involved (project administrators, technical resources, management) to review progress in delivery of projects;
- Coordinate the testing and commissioning activities with the client.
Required Skills and Qualifications
- Curiosity, resourcefulness and eager to resolve problems;
- 5+ years experience managing delivery of technical projects (i.e. IT, communications, software, etc.);
- Excellent organizational skills;
- Curiosity and strong willingness to learn;
- Strong oral and written communication skills;
- Good working knowledge of MS Project and the MS Office suite;
- Ability to travel to the United States;
Assets
- Experience with software project management or software development;
- Experience in the transportation industry;
- Experience with Software Development Life Cycle (SDLC) Methodologies (i.e. Agile, Scrum, Kanban);
- Bilingual English and French
If you believe you have what it takes to take on this challenge, do not hesitate to apply. Note that only candidates selected for interview will be contacted.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, RailTerm will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. Please inform the recruiter of the nature of any accommodation(s) that you may require.
